Phone Services
Our office has a number of dedicated phone lines to meet your specific needs:
Appointment Line (202) 363-0302
Please call to schedule routine physicals, follow-up visits, and consultations Monday to Friday from 9am to 12:30pm and 1:30pm to 4:30pm. All visits are made by appointment only. No walk-in services available.
Nurses’ Line (202) 363-0300
Our nurses are available to make sick appointments and to provide answers to basic medical questions, for example, Tylenol dosing, etc. but they don’t have the time to provide answers to more involved queries. In that case, they will leave a message for your child’s primary care physician or suggest that you schedule a telehealth visit. In some cases, the nurses will be able to refill prescriptions. However, keep in mind that prescription refills often require speaking with your child’s doctor to ensure that this is done correctly. The nurse’s line is open from 9 AM to 12:30 PM and 1:30 to 5 PM Monday to Friday. On Saturday, the nurse’s line is open from 8:30 AM to 12 PM.
Fax Number (202) 363-7251
Billing Office (202) 363-6150
Members of our business staff are available to answer billing and insurance questions Monday to Friday from 9am to 12pm and 1:30pm to 3:30pm.
After Hours Care
There is always a doctor on call when the office is closed. You can reach the doctor by calling the office and following the prompt that will redirect your call to our answering service.
If your child has a life-threatening emergency, call 911 right away. Once you have contacted 911, call the answering service to let the doctor on-call know what’s happening to your child.
If your emergency is less severe, you should get in touch with the doctor on-call. If you need to speak with the doctor right away, tell the answering service it’s an emergency, and you should hear from the doctor promptly. If your child’s problem is less urgent, you should hear from the doctor within the hour. If you do not hear back within this time frame, call the service back and have the doctor paged again.
Most problems that occur at night can be managed over the phone. In some cases, your child may need to be seen at an emergency room or an after hours clinic. Unless the emergency is life threatening, we prefer to talk with you to recommend the most appropriate facility to see your child.
